01
Your vehicle
Tell us the model, year and market version.
Enquiries Chinese EVs
Your Chinese EV,
help starts here.
Tell us about your vehicle.
Need help with your Chinese EV? Tell us about your car and what’s happening. We’ll review the details, discuss the options with you, and confirm a quote before any work is arranged.
New to this? What makes a Chinese-version EV different from the export version
02
Your issue
Describe the symptoms and relevant history.
03
Your enquiry
Send the information for review.
04
Individual review
Check whether assistance is available.
05
Confirm details
Agree any available scope, fee and requirements.
06
Arrange next steps
Proceed only after individual confirmation.
Brands
22 Chinese EV makers
Equipment
Case-specific instructions
Session
Assessed individually
Price
Individual quote required
01 Brand reference
Which brands and models are listed?
Example names for general reference.
Listing a brand or model does not confirm service coverage, supported tasks or prices. Each request needs an individual review.
Each logo opens a list of example models only.
All 22 brands02 General task categories
What kinds of technical topics can I ask about?
General task categories.
Examples of technical topics only. Listing a task does not confirm we can perform it on any model, and no price is assigned to it.
01
Diagnostics
Fault codes, warning lamps and investigation of symptoms.
Individual review required
Ask about this topic02
Key programming
Questions about keys, access and pairing.
Availability unconfirmed
Ask about this topic03
ECU coding
Questions about configuration after parts replacement.
Scope confirmed individually
Ask about this topic04
Post-collision issues
Questions about diagnostic and recovery requirements after a collision.
Case-specific assessment
Ask about this topic03 Technical topics
What issues might an owner ask about?
General enquiry topics, reviewed individually.
These are not case studies or promised outcomes. No topic is linked to a listed model or a published price.
How do I OTA update a Chinese-version EV imported from China?
The OEM cloud will not push an OTA to a VIN that is abroad. One solution is to plug in an ENET cable and flash each ECU one by one with the VIN-matched package. We no longer do that: it is complex, it takes several hours, and packet loss on a long-distance diagnostic link can brick a module. The method we use now is a hardware emulator that spoofs the China environment so the car can take the genuine OTA itself.
How do I clear a permanent warning lamp on an imported Chinese EV?
The lamp usually comes from a module that only works in China, typically the telematics box or 4G modem. Abroad it cannot reach its server, logs a lost-communication code such as U0198 on every drive, and the warning stays on. An OEM engineer codes that module out of the gateway configuration remotely, so the lamp clears while every real fault check keeps running.
How do I code a replacement ECU or module on a Chinese EV outside China?
A new body controller, radar, camera or other module arrives blank or coded for a different car, and the vehicle rejects it until someone writes the VIN, applies the variant coding for your exact trim and runs the post-replacement routines with the OEM tool. Our engineer does that remotely through an ENET cable while your workshop watches.
How can I program a new key for a Chinese EV when there is no dealer in my country?
Key programming on a Chinese EV needs an authenticated login to the manufacturer’s security server, which local locksmiths and generic key tools do not have. An OEM engineer authorises the new smart key or NFC card remotely through an ENET cable and your Windows PC, adds it to the car and revokes lost keys in the same session.
How do I get a Chinese EV driving again after a collision locked the high-voltage system?
After a collision the airbag controller stores a crash record and the battery management system opens the high-voltage contactors. The body repair can be perfect and the car still refuses to drive. An OEM engineer clears the crash record and re-enables high voltage remotely, after checking the airbag system and isolation, in 45 to 60 minutes.
How do I calibrate the ADAS camera on a Chinese EV after a windscreen replacement?
Lane keeping and adaptive cruise switch off after a windscreen change until the forward camera is calibrated with the OEM routine. Workshops abroad usually have the target boards but not the software or login. An OEM engineer runs the static or dynamic calibration remotely through an ENET cable while your technician positions the target.
How do I enable ADB and install my own apps on a Chinese-version EV?
Chinese-market head units run Android but ship with a China-only app store and locked developer options, so Google Maps, Waze, Spotify or YouTube cannot be installed. An OEM engineer opens the engineering menu remotely, enables ADB over USB or Wi-Fi, and walks you through the first APK install. OEM functions and updates stay untouched.
How do I check that a new Chinese EV shipped from China is really new, not a repaired accident car?
You cannot tell from outside, but the OEM diagnostic system can. Every controller fitted at the factory is provisioned with the vehicle’s security keys and registered to the VIN. A module fitted later, in a repair shop, has not been through that step and the OEM software reports it as not provisioned. In one session, before you sign the acceptance, an OEM engineer checks every controller and reports which ones are original.
04 How enquiries work
How does an enquiry work?
Start with an individual review.
Connection methods and equipment depend on the case. Wait for confirmation before buying anything or arranging work.
01
Your vehicle
Tell us the model, year and market version.
02
Your issue
Describe the symptoms and relevant history.
03
Your enquiry
Send the information for review.
04
Individual review
Check whether assistance is available.
05
Confirm details
Agree any available scope, fee and requirements.
06
Arrange next steps
Proceed only after individual confirmation.
Your information
Review and confirmation
Review first, arrangements after confirmation.
- Describe
Send your vehicle details and explain the issue.
- Review
We review whether assistance is available for this case.
- Confirm
If available, confirm the scope, requirements, fee and terms individually.
- Arrange
Arrange work only after those details have been agreed.
What equipment might be relevant?
An ENET cable
Some diagnostic setups use an OBD-II to Ethernet cable. Compatibility must be confirmed for the individual vehicle and task. Please wait for instructions before buying one.
A Windows PC
A Windows PC may be needed if remote assistance is available. Software, network and connection requirements will be confirmed for your case.
05 Pricing
How much does a remote session cost?
What a session typically costs
Indicative prices in USD. Contact us to confirm availability and receive a quote for your car.
| Brand | Models | Diagnostics | Key programming | Accident unlock |
|---|---|---|---|---|
| BYD | Atto / Dolphin / Seal / Sealion | $100 | $100 | — |
| BYD | Denza / Fangchengbao / Yangwang | $130 | $130 | — |
| Li Auto | L6 / L7 / L8 / L9 (system < 8.0) | $130 | $325 | $355 |
| Li Auto | L6 / L7 / L8 / L9 (system ≥ 8.0) | $325 | $325 | $355 |
| Zeekr | 001 / X / 007 / 7X / 009 | $130 | $140 | $355 |
| XPeng | All models | $130 | $175 | $355 |
| NIO | All models | $325 | $325 | $520 |
| Xiaomi | SU7 / YU7 | $325 | $325 | $680 |
| Avatr | 11 / 12 / 07 / 06 / E07 | $130 | $175 | $355 |
| Luxeed | S7 / R7 | $180 | $245 | $495 |
| Maextro | S800 | $260 | $350 | $710 |
| Other brands | Confirmed by the engineer at booking | $130 | $175 | $355 |
Prices are indicative. We confirm availability, the scope of work and your quote before arranging a session.
06 Enquire
Tell us what the car is doing.
We review whether assistance is available for your case. Any scope, price and arrangements must be confirmed individually before work begins.
Send an enquiry
Availability and price require individual confirmation